News & Educational Resources

04/24/24 Webinar – Disability Etiquette & Best Practices for Customer Services Representatives

Every customer deserves exceptional service, regardless of their abilities. In today’s diverse world, customer service representatives are crucial in promoting inclusivity and ensuring everyone feels welcome. This 1-hour webinar, inspired by the United Spinal Association’s “Disability Etiquette” book, will equip you with the knowledge and confidence to navigate interactions with customers with disabilities, fostering positive experiences for all.

This webinar is for you if:

  • You’re a customer service representative passionate about providing exceptional service to everyone
  • You want to create a more inclusive and welcoming environment for your customers
  • You’re eager to learn actionable tips for navigating interactions with customers with disabilities
  • You believe in treating every customer with dignity and respect, regardless of their background or abilities

Don’t miss this opportunity:

  • Gain valuable insights into disability awareness and advocacy
  • Ask your questions and connect with fellow customer service professionals committed to inclusivity
  • Take away practical strategies for building positive and meaningful interactions with all your customers

Register today and unlock the power of inclusive customer service!

NOTE: Registration for this Webinar is available in BlueDAG’s ADA Shop Talk Community, which is free to join.

DATE: Wednesday, April 24th, 2024
TIME: 11:00 AM – 12:00 PM Pacific Time
PRESENTERS: Paul Klein, CBO, CASp & Victor Felix, CASp
COST: Free