News & Educational Resources

Understanding Sales and Service Counters

Sales and service counters, checkout aisles, and food service lines are part of nearly every transaction people make in the day-to-day life. Recognizing the importance of making them accessible is undeniable. However, understanding the standards in the ADA is critical in ensuring these locations are accessible to people with disabilities. In an effort to help clarify the standards, the United State Access Board has created an animated video (below) that explains them in context and how they are beneficial in everyday life.

For more information on this and other standards, please visit the Guide to the ADA Standards section of the United States Access Board website.